1. Introduction

LabourCore Africa (“LabourCore”, “we”, “us”, “our”) provides workforce solutions, recruitment, workforce management, and labour law services to businesses and individuals. This Privacy Policy explains how we collect, use, store, and protect personal information in the course of our business, in line with the Protection of Personal Information Act, 2013 (“POPIA”).

This policy applies to visitors of our website, clients (businesses and individuals), candidates and workers placed through LabourCore, and any other individuals whose personal information we process.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address, company name.
• Candidate/worker information — CVs, qualifications, work history, identity and right-to-work documentation, references, and vetting results, where relevant to placement.
• Client and business information — company details, staffing requirements, and billing information.
• Individual legal matters — details you share with us relating to a workplace dispute, dismissal, contract issue, or other labour law matter, where you approach us directly for advice or representation.
• Website usage information — pages visited and general technical information, where applicable.

3. How We Use Your Information

We use personal information to:

• Match candidates and workers to suitable roles and clients;
• Communicate with clients, candidates, workers and individuals about staffing needs, placements, and consultations;
• Provide labour law advice and representation to employers and employees;
• Meet our legal, contractual, and regulatory obligations, including compliance and industrial relations requirements;
• Respond to enquiries submitted through our website or by phone.

4. Legal Basis for Processing

We process personal information only where we have a lawful basis to do so under POPIA, including where processing is necessary to perform a contract with you, to comply with a legal obligation, to pursue our legitimate business interests, or where you have given consent.

5. Sharing of Information

We may share personal information with:

• Prospective employers or clients, where necessary to place a candidate or worker;
• Relevant authorities or third parties where required by law, or in connection with legal proceedings, CCMA matters, or regulatory compliance;
• Service providers who support our operations (for example, IT or administrative support), under appropriate confidentiality obligations.

We do not sell personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, and disclosure, appropriate to the sensitivity of the information involved.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of personal information that is inaccurate, irrelevant, or unlawfully processed;
• Object to the processing of your personal information in certain circumstances;
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details on our Contact page.

9. Cookies & Website Usage

Our website may use basic technical functionality to operate correctly. We do not use website data for third-party advertising.

10. Children’s Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

For any questions about this Privacy Policy, or to exercise your rights under POPIA, please reach out via our Contact page or call +27 60 679 9815 (Mon–Fri 08:00–16:00, Saturday by appointment).